Rental Terms

GENERAL VEHICLE RENTAL TERMS AND CONDITIONS

The following terms form an integral part of the Vehicle Rental Agreement entered into between TSIMPLIS RENTALS, hereinafter referred to as the “Lessor”, and the person named in the Rental Agreement as the renter, hereinafter referred to as the “Renter”.

By signing the Rental Agreement, the Renter declares that they have read, understood and accepted the following terms.

 

  1. AGE LIMIT AND DRIVING LICENCE

The driver must be at least 21 years old and must have held a valid driving licence for at least one (1) year before the start date of the rental.

The driving licence must:

  • remain valid throughout the rental period,
  • correspond to the category of the rented vehicle,
  • be legally valid in Greece.

The Renter and every additional driver must present a valid driving licence and a valid identification document.

TSIMPLIS RENTALS reserves the right to refuse delivery of the vehicle if the above requirements are not met.

 

  1. AUTHORISED AND ADDITIONAL DRIVERS

The vehicle may only be driven by persons listed in the Rental Agreement as authorised drivers.

The vehicle may not be entrusted to any third party who has not been declared or approved.

The charge for each additional driver is €5 per day, unless otherwise stated in the booking or Rental Agreement.

If the vehicle is driven by an unauthorised driver, optional coverages and limitations of the Renter’s liability may not apply, in accordance with the terms of the insurance policy.

 

  1. PAYMENT METHOD

Payment for the rental may be made by an accepted credit or debit card or by another payment method previously approved by TSIMPLIS RENTALS.

VISA, MASTERCARD and AMERICAN EXPRESS cards are accepted, provided they are supported by the company’s payment system.

Depending on:

  • the vehicle category,
  • the selected insurance coverage,
  • the payment method,
  • and the specific terms of the booking,

TSIMPLIS RENTALS may require payment or pre-authorisation of a security deposit.

The exact amount and method of payment of the security deposit are communicated to the Renter before the start of the rental.

 

  1. BASIC RENTAL CHARGE

The basic rental charge covers a period of twenty-four (24) hours, calculated from the agreed vehicle pick-up time.

The basic price includes:

  • 24-hour roadside assistance,
  • compulsory third-party liability insurance,
  • 24% VAT.

Unless otherwise agreed, the basic price does not include:

  • fuel,
  • tolls,
  • fines,
  • parking charges,
  • additional equipment,
  • additional drivers,
  • optional insurance coverages,
  • towing costs resulting from the Renter’s fault or negligence,
  • other additional services selected by the Renter.

 

  1. OUT-OF-HOURS DELIVERY AND RETURN

Vehicle delivery or return outside the official business hours of TSIMPLIS RENTALS is available only by prior arrangement.

An additional charge of €15 applies for out-of-hours service.

An out-of-hours return is not considered complete merely by handing over or leaving the keys at an agreed location. The vehicle remains the responsibility of the Renter until it is actually received and inspected by a representative of TSIMPLIS RENTALS, unless otherwise agreed in writing.

 

  1. DELIVERY OR RETURN OUTSIDE OUR PREMISES

Vehicle delivery or return within Kyparissia is free of charge, unless otherwise stated in the booking.

For delivery or return outside Kyparissia, a charge of €1.50 per kilometre may apply.

The exact charge is communicated to and agreed with the Renter before the service is provided.

 

  1. EARLY RETURN OF THE VEHICLE

In the event of a voluntary early return initiated by the Renter, amounts corresponding to the unused rental period are non-refundable, unless otherwise agreed in writing.

This term does not apply in the same manner where the early termination of the rental is due to a proven mechanical breakdown of the vehicle for which the Renter is not responsible.

 

  1. LATE RETURN

TSIMPLIS RENTALS provides a grace period of one (1) hour after the agreed return time.

If the delay exceeds one (1) hour, TSIMPLIS RENTALS may charge one additional rental day.

The Renter must inform the company before the agreed return time of any expected delay.

Any extension of the rental is valid only after prior approval by TSIMPLIS RENTALS and is subject to vehicle availability.

Keeping the vehicle beyond the agreed rental period without approval does not constitute an automatic extension of the rental.

 

  1. FUEL POLICY

The vehicle must be returned with the same amount of fuel as at the time of pick-up, as recorded in the Rental Agreement and/or vehicle condition report.

If the vehicle is returned with more fuel, TSIMPLIS RENTALS is not required to refund the difference.

If the vehicle is returned with less fuel, the Renter must pay the cost required to restore the fuel level to the level recorded at delivery.

 

  1. INCORRECT REFUELLING

The Renter must refuel the vehicle only with the correct type of fuel.

If the vehicle is refuelled with the wrong fuel, the Renter must immediately switch off the engine and contact TSIMPLIS RENTALS.

The Renter is responsible for the actual and documented costs resulting from incorrect refuelling, including, but not limited to:

  • fuel drainage and disposal,
  • cleaning of the fuel system,
  • transport or towing of the vehicle,
  • repair of any damage caused by the use of incorrect fuel.

 

  1. VEHICLE CONDITION AT PICK-UP

The Renter receives the vehicle in the condition recorded in the Rental Agreement, the delivery and return report and/or photographic or digital records. The Renter must inspect the vehicle at pick-up and report any visible damage or missing item that has not already been recorded. By accepting the vehicle, the Renter confirms its recorded condition.

 

  1. INSPECTION UPON RETURN

The condition of the vehicle is inspected upon return. If the vehicle is returned outside business hours or under conditions that do not allow a full and safe inspection, including insufficient lighting or excessive soiling, the final inspection may be carried out later. If new damage is identified, TSIMPLIS RENTALS must inform the Renter and retain relevant supporting evidence.

 

  1. USE OF THE VEHICLE

The Renter must use the vehicle with due care, in accordance with the Greek Road Traffic Code and the manufacturer’s instructions.

The following are prohibited:

  • driving under the influence of alcohol, drugs or other substances that impair driving ability,
  • driving by an unauthorised driver,
  • using the vehicle for racing, speed testing or competitive driving,
  • using the vehicle for driving instruction,
  • using the vehicle to transport persons or goods for payment without approval,
  • towing another vehicle, caravan or object without prior approval,
  • overloading the vehicle,
  • transporting illegal or dangerous items or substances,
  • using the vehicle for any illegal activity,
  • driving off suitable road networks or on roads unsuitable for the type of vehicle,
  • abandoning the vehicle without taking the necessary security measures.

 

  1. WARNING LIGHTS AND MECHANICAL BREAKDOWN

If a serious warning light appears, or in the event of overheating, loss of oil pressure, unusual noise or another serious problem, the Renter must:

  • stop the vehicle safely,
  • not continue driving if there is a risk of causing further damage,
  • immediately inform TSIMPLIS RENTALS.

The Renter may be held responsible for additional damage proven to have been caused by continuing to drive despite a clear and serious warning.

 

  1. REPAIRS AND ROADSIDE ASSISTANCE

The Renter may not carry out repairs, replace parts, arrange towing or authorise other technical work without prior approval from TSIMPLIS RENTALS, except where there is a genuine and immediate need to protect life or safety. Expenses incurred without prior approval from the company are not automatically reimbursed. In the event of a mechanical breakdown for which the Renter is not responsible, TSIMPLIS RENTALS will make reasonable efforts to repair the vehicle or, subject to availability, replace it.

 

  1. SECURITY DEPOSIT

The amount of the security deposit is determined before the start of the rental and stated in the Rental Agreement or the specific booking terms. The security deposit may be paid or pre-authorised using the agreed method. The security deposit is refunded or released after the vehicle has been returned and inspected, subject to any:

  • damage,
  • missing fuel,
  • lost keys or equipment,
  • fines or tolls,
  • cleaning costs,
  • other outstanding amounts directly related to the rental.

The time required for the release of a card pre-authorisation may depend on the Renter’s bank or payment provider.

 

  1. VEHICLE CLEANLINESS

The Renter receives the vehicle clean and must use it with due care.Normal soiling resulting from ordinary use is not subject to an additional charge. If the vehicle is returned in a condition requiring special, intensive or professional cleaning beyond normal cleaning, the Renter may be charged the actual and reasonable cleaning cost.

Additional cleaning charges may apply, for example, in cases of:

  • excessive sand, mud or soil,
  • stains on seats, carpets or upholstery,
  • food or drink residue,
  • vomit or other biological contamination,
  • strong odours,
  • excessive pet hair,
  • any other condition requiring specialist biological or professional cleaning.

The charge must be proportionate to the work required and, where possible, supported by evidence.

 

  1. SMOKING

Smoking is prohibited inside TSIMPLIS RENTALS vehicles. The prohibition includes cigarettes, cigars and all other tobacco products. If smoke odour, ash, burns or other related contamination or damage is found, the Renter will be charged the actual cost of specialist cleaning, restoration or repair.

 

  1. PETS

Pets may only be transported with prior notice to TSIMPLIS RENTALS and provided that the animal is transported safely. The Renter is responsible for any damage or special cleaning required as a result of transporting a pet. A small amount of pet hair does not automatically result in a charge if no special cleaning is required.

 

  1. TYRES, WHEELS, WINDOWS AND UNDERBODY

The Renter must use the vehicle on suitable roads and avoid actions that may cause damage to tyres, wheels, windows or the underbody. Whether such damage is covered depends on the selected insurance package and the terms of the relevant insurance policy. Damage caused by misuse, driving on unsuitable roads or another breach of the Rental Terms may not be covered.

 

  1. VEHICLE KEYS AND DOCUMENTS

The Renter is responsible for safeguarding the vehicle keys and documents. In the event of loss, damage or failure to return them, the Renter will be charged the actual cost of:

  • replacement,
  • programming a new key,
  • transport or immobilisation of the vehicle,
  • any other directly related and necessary expense.
  1. CHILD SEAT

The charge for a child seat is €5 per day. In the event of loss or damage, the Renter will be charged up to €150, depending on the actual replacement cost.

 

  1. GPS NAVIGATION SYSTEM

The charge for a GPS device is €7 per day. In the event of loss or damage, the Renter will be charged up to €100, depending on the actual replacement cost.

 

  1. SNOW CHAINS

The charge for snow chains is €3 per day. In the event of loss or damage, the Renter will be charged up to €50, depending on the actual replacement cost.

 

  1. CABLES AND PHONE HOLDERS

 

TSIMPLIS RENTALS may provide connection or charging cables and a mobile phone holder free of charge with the vehicle. The equipment provided is recorded at delivery. In the event of loss or damage, the Renter will be charged:

  • €10 for each cable,
  • €20 for each mobile phone holder.

 

  1. TAKING THE VEHICLE OUTSIDE GREECE

No TSIMPLIS RENTALS vehicle may be driven or transported outside Greek borders without the company’s prior written permission. A breach of this term may result in insurance or other optional coverages becoming invalid, in accordance with the applicable insurance policy.

 

  1. TRANSPORT BY FERRY

Transport of the vehicle by ferry is permitted only with the prior written approval of TSIMPLIS RENTALS. Insurance coverage during sea transport applies only to the extent and under the conditions provided by the vehicle’s insurance policy. The Renter must inform the company before transporting the vehicle by ferry.

 

  1. FINES, VIOLATIONS AND TOLLS

All fines, Road Traffic Code violations, parking charges, tolls and any other related charges arising during the rental period as a result of the use of the vehicle by the Renter or an authorised driver are the responsibility of the Renter. The Renter must inform TSIMPLIS RENTALS of any violation or fine of which they become aware during the rental period. The company may charge actual and reasonable administrative costs arising from the handling of a related violation, provided such costs have been communicated to the Renter.

 

  1. BASIC INSURANCE COVERAGE

All drivers approved and listed in the Rental Agreement are covered by compulsory third-party liability insurance in accordance with applicable law and the terms of the vehicle’s insurance policy. Insurance coverage applies within the limits, conditions and exclusions of the applicable insurance policy.

 

  1. COLLISION DAMAGE WAIVER – CDW

If the Renter selects and pays the applicable daily charge of €14.50 for CDW coverage, their financial liability for covered damage to the rented vehicle is limited to an excess of €500 per incident. CDW does not provide full coverage for all types of damage and applies only if the Rental Terms and the terms of the insurance policy are complied with. Damage or incidents expressly excluded by the insurance policy or resulting from a breach of the Rental Terms are not covered.

 

  1. SUPER CDW – SCDW

The Renter may select optional SUPER CDW coverage for a daily charge of €24.50. This coverage reduces or eliminates the Renter’s excess for damage expressly covered by the terms of the selected coverage and the insurance policy. SUPER CDW does not automatically cover every type of damage or incident. Coverage is not provided, including but not limited to, in cases of:

  • driving under the influence of alcohol or drugs,
  • driving by an unauthorised driver,
  • incorrect refuelling,
  • loss or damage of keys,
  • breach of the prohibition on taking the vehicle outside Greece,
  • unauthorised transport by ferry,
  • use of the vehicle in breach of the Rental Terms,
  • fraud, wilful misconduct or gross negligence,
  • failure to follow the required accident procedure where such failure materially affects the investigation or insurance coverage of the incident.

The exact scope of coverage is determined by the Rental Agreement, the specific terms of the selected coverage and the applicable insurance policy.

 

  1. ACCIDENT

In the event of an accident, the Renter must:

  • stop immediately and safely,
  • immediately inform TSIMPLIS RENTALS,
  • call the Police and/or the appropriate accident reporting service where required,
  • call emergency medical services in the event of injury,
  • not leave the scene before the necessary legal procedures have been completed,
  • take photographs of the scene, vehicles and damage, where safe to do so,
  • record the details of the vehicles, drivers and any witnesses involved,
  • not admit or accept liability beyond stating the facts without prior consultation with the company or the insurance company,
  • cooperate fully with the reporting and investigation of the incident.

If the accident is the Renter’s fault, a €30 accident file administration fee applies. If the Renter leaves the scene of the accident, drives under the influence of alcohol or drugs, or seriously breaches the Rental Terms, the Renter may be liable for damage not covered by the insurance policy.

 

 33. THEFT OR ATTEMPTED THEFT

In the event of theft or attempted theft of the vehicle, the Renter must.

  • immediately notify the Police,
  • immediately notify TSIMPLIS RENTALS,
  • return to the company all vehicle keys and documents in their possession,
  • cooperate fully with the company and the insurance company.

Coverage and the Renter’s liability are determined by the insurance policy and the selected insurance coverage.

 

  1. CANCELLATION AND NO-SHOW

Cancellations may be made free of charge up to one (1) month before the agreed pick-up date. For cancellations made less than one (1) month before the pick-up date, no refund will be provided. In the event of a no-show without prior notice, the booking may be cancelled without a refund.

 

  1. PERSONAL BELONGINGS

TSIMPLIS RENTALS is not responsible for personal belongings left, lost or stolen from inside the vehicle, unless the loss is proven to have resulted from the company’s fault. The Renter must check the vehicle before returning it.

 

  1. PERSONAL DATA

TSIMPLIS RENTALS processes the personal data of the Renter and authorised drivers for the purposes of:

  • managing the booking and rental,
  • complying with legal and tax obligations,
  • handling insurance incidents,
  • protecting the company’s property and legitimate interests.

Personal data is processed in accordance with applicable data protection legislation and the TSIMPLIS RENTALS Privacy Policy.

 

  1. ACCEPTANCE OF THE TERMS

By signing the Rental Agreement, the Renter declares that they:

  • read these Terms before the start of the rental,
  • had the opportunity to request clarification,
  • received or had access to a copy of the Terms,
  • accept the Terms applicable to the specific rental.

If any term is found to be invalid or unenforceable, the remaining terms will continue to apply to the extent permitted by law.